Frequently Asked Questions

Everything you need to know about your Universal Works order.

What are your shipping rates and delivery times?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.

How do I return or exchange an item?

You can return any unworn, unwashed items with original tags attached within 28 days of delivery. To start a return or exchange, please visit our online returns portal and follow the step-by-step instructions.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna.

Where can I find sizing information?

Each product page includes a detailed size guide with specific measurements for that garment. As our fits vary between contemporary and traditional silhouettes, we recommend checking the 'Fit Guide' section for individual styling advice.

Are your products ethically manufactured?

Yes, we pride ourselves on working with small-scale, high-quality factories in the UK and overseas. We ensure all our partners meet strict ethical labor standards and share our commitment to sustainable production practices.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team within 30 minutes of placement, and we will do our best to accommodate your request.